Archive for September, 2012

Collaboration Conundrum

Posted on: September 1st, 2012 by webadmin No Comments

What does collaboration mean to you? Dictionary.com defines it as “the act of working with another or others on a joint project.” Attendees at the Success Accelerators 4 City Tour told TNT they used tools like the telephone, IM, Social Networking face-to-face interaction and Email to collaborate with colleagues and customers on a daily basis. TNT believes collaboration is more than simply a cool sounding buzzword. It is a necessity to increase your business’ productivity and profitability.

At its core, collaboration involves at least 2 humans. People have been collaborating since the first two cavemen rolled a wheel down the hill together. Over the past 50 years, technology has developed a vast array of tools meant to help bring people together. But collaboration tools of the past had a variety of limitations and did not really talk to one another. Voice mail is a great example. Who hasn’t played voice mail tag? You call a customer, leave a message. They call back while you are in a meeting and leave you a message. And so on, and so on and so on. In the current global economy, face-to-face interaction can be expensive and reduce productivity, as you spend time and money traveling to remote locations. There are also the more archaic ways to collaborate like snail mail and fax machines. When Email grew in popularity in the 80’s, it seemed to take care of many of the previous collaboration limitations. But now, for many, Email has become overwhelming with just too many messages.

If work truly is something you do not a place you go, you need seamless, ubiquitous, instantaneous communications. Microsoft Lync is that tool. It allows voice and video calls, desktop and application sharing, location and device independence, as well as the ability to record conversations. Lync gives users the ability to communicate from anywhere at any time.

The Network Team has extensive experience with Microsoft Lync, including having achieved Microsoft’s Gold Communications Competency. This allows us to sell, deploy, support or develop Microsoft Lync solutions. Our deep expertise with Lync means we can tailor the application to your business needs; whether you use it as a complete stand-alone communications solution, or need it to inter-operate with technologies you already have.