Archive for April, 2014

Big Data Doesn’t Feel Very Customer Friendly

Posted on: April 29th, 2014 by webadmin No Comments

Big Data

 

Over 50% of a customer experience is about how a customer feels, and yet most organizations don’t have a clue how their customers feel. This is a big, big hole! Big Data lacks emotion, feeling, or justification for WHY customers behave in the way they do.

As one of my colleagues said recently, “It’s not about the big; it’s about the data”. Putting Big Data in context is the crucial objective to finding out how your customers feel about your business. The Network Team is focusing on several things to help you accomplish this:

  • Tying together systems that produce and store data allows us to create a sum greater than the parts. We have a unique ability to build platforms and empower you with tools to figure out how data from all over the place is related, and how that can make operations and customer experiences better
  • Understanding context – there’s loads of readily quantifiable data around. The problem is bringing the customer dimension to it. We’re able to give you best wide-angle view of your business you’ve ever had
  • Continuing to do what we do best – combining the best of your technology spanning mobile, office, web and data

We’re really excited about the big picture, bringing cutting-edge technology together to do awesome things for businesses and end-users alike.

Find out more about how TNT is approaching Big Data, and how we can help you store and secure yours at our Big Data: Storage and Security Event.

Or, give us a call or email if you want to build your future with us!

Big Data: What does the government really know about me?

Posted on: April 22nd, 2014 by Jeff Gaura No Comments

Big Data and its impact on us all, as shown by this photo of the library of congress.What does the government really know about me?  Back in the day, America was thoughtful when it saw pictures like this of government workers, filing information.  The unspoken conclusion was “we don’t know what is there in storage, but certainly some of it is about me…”

That position remains.  What is different, though, is the source.  In the past, data that concerned us was created by others.  Now, it is data that we create, put in the hands of people whom we didn’t expect to get it.

For example, here are examples of Big Data that we have made that may be floating around that we wished weren’t.

1)      Resumes from days when we perhaps exaggerated our skills and experience

2)      Pictures of us doing things we regret

3)      Images of us with our old loves, whether they be people, places or things

4)      Stories and suggestions meant to impress, not convey the truth

5)      Old paystubs, tax returns and proposals, sent from email accounts that no longer exist

Come learn more about the ramifications of these choices and how to address some of the issues created.  Most of all, come to learn how to prevent them from happening again.

We have an event coming up where I talk about Big Data and how we can help you address this.

Heartbleed: Why you need a security policy.

Posted on: April 11th, 2014 by Jeff Gaura No Comments

Perhaps you’ve heard.  A security loophole was discovered.  It came into existence and began to be exploited by hackers globally. If affected about two thirds of all the world’s web servers, and it gave hackers access to the protected information.

All of the information.

It has a name.  It is called heartbleed.  Read all about it, here.

The odds are, it affected your web server.  You didn’t know it, either, until, at the earliest, April 7, 2014.  Most vendors have created fixes for it and have made them readily available for folks like us to download and implement.  Some affected vendors provided a fix the same day that they were notified.  Other vendors took a couple of days.

Did you get a fix applied?  Worst case:  you assume that your “people” have read up on this and have dealt with the issue already.

You see, you don’t know what you lost, or even if you lost anything, for you don’t have the tools in place to sort it out.

Edward Snowden, Target stores, and now you.

You ought to be lit up right now.  Throwing money doesn’t fix the problem going forward, but a thoughtful plan, done by people who know what they are doing will help.

Let’s talk.

TNT Engineers update their Microsoft Lync 2013 Certification

Posted on: April 2nd, 2014 by Jeff Gaura No Comments

Recently, Microsoft updated the requirements for the Communications competency, and TNT engineers have stepped up to fulfill what is required of them!  Way to go, guys.

With the release of Lync Server 2013, two new certification exams were created to test designers’ and installers’ skills with this latest release of Lync.  Exam 336 tests skills in the core solutions of Microsoft Lync Server 2013, and exam 337 tests skills related to Enterprise Voice and Online Services with Microsoft Lync Server 2013.

Microsoft Lync 2013 Server

Senior Engineer Gene Choquette said, “Lync 2013 is a great leap in technology from Lync 2010 and previous releases.”

If you are interested in getting a demo of Lync 2013 or perhaps have some more technical questions about the product, please contact us.

TNT uses the product internally, so we can show you how we use it, as you inquire.