Archive for February, 2016

Take the Stress out of your IT department with Managed IT Services

Posted on: February 25th, 2016 by webadmin No Comments

Reports show IT administrators may have some of the highest levels of stress at an office.

According to a poll:

  • Nearly 40% say they worked at least eight or more hours of overtime a week, which can mean as much as 10 extra weeks of work a year.
  • Workers at companies with between 50 and 99 employees were the most stressed out.
  • One in five respondents said they suffered from high blood pressure due to the stress of their job.

As you can see, small and mid-sized businesses are at particular risk for burning out their IT employees.  With technology continuing to grow its role in business, this stress level is only going to rise. And stressed, overworked employees can be careless employees, costing not only money, but your company’s reputation.

With The Network Team’s Managed IT Services, you can give your employees a break, while improving your network security, productivity and innovation.

TNT’s Managed IT Services offer a complete suite of coverage, including:

Network Monitoring and Care
We monitor your network 24/7/365.  Often, we are alerted to a system or function failure before your end users even notice.  Our highly certified engineers are able to jump in immediately, investigate and fix the issue.

Help Desk

Our US-based help desk is also available 24/7/365 with highly skilled technicians.  You can contact them via phone, chat or email to quickly resolve issues.

Business Continuity
Backing up your data simply isn’t enough anymore.  Backups alone don’t prevent against costly and lengthy downtime in the event of hardware failure or natural disaster.  Our Business continuity solution secures and backs up your critical information while ensuring you have access to it even during a network failure or natural disaster.

Scheduled Network Assessments and Security Assessments
TNT generates reports on the state of your systems on a regular basis.  These reports let you know of potential problems putting your network at risk.  We continually build intelligence into our remote monitoring software based off of the resolution to thousands of issues.  Our technicians work tirelessly to make sure your systems remain healthy and optimized for performance.

Take the stress away from your IT department, so they can focus on what they likely do best anyway: finding new ways for technology to advance your business.

Contact The Network Team today for a free 2-hour network assessment. We’ll help you find the holes in your network, and come up with a proactive approach to close them, and keep your systems secure.

When is Your Business Phone System More than a Phone?

Posted on: February 18th, 2016 by webadmin No Comments

A Business phone system is purchased to allow employees to call out, and clients to call in.  Sure, the phrase Unified Communications, or “UC” gets thrown into the conversation, but the lion’s share of the purchase is for traditional phone system parts and pieces; handsets, headsets and call processing.

When does a business phone system switch from phone system to something more? Well, only when it does more than a phone system does!

The Network Team is performing an upgrade to our Call Manager, and will be including Singlewire Informacast.  Cisco and Singlewire have made the idea of getting more than a phone system a literal no-brainer by offering Informacast free for the first 50 phones.

Informacast offers security and emergency response awareness usually reserved for dedicated systems found in government prisons and larger public schools.

Some current features include:

  • Push button alerting
  • 911 alerting
  • Severe weather alerting
  • Building lock down
  • Paging and intercom integration
  • Scheduled messages/bells
  • Internet of Things integration.

The latter item, IoT, represents not just the future of technology but also the present. The system can integrate with other systems, out of the box, to lock doors, turn on and off wireless RFID, and turn lights on and off.

So, the value proposition is that when you have a Cisco phone system, you get a situation management and response system included, for the first 50 phones, at no additional cost.

Call us to set up a demo. Let us show  you why we are including Informacast in our next Call Manager upgrade that we run our production network on.

We are paying the same price you will….

Critical Network Security Vulnerability Identified in Cisco ASA Software

Posted on: February 11th, 2016 by webadmin No Comments

Several security firms have identified a critical vulnerability in Cisco ASA Software, and security experts believe criminals are already running scans to identify vulnerable devices.

The network security vulnerability in the Internet Key Exchange code of Cisco ASA Software could allow an unauthenticated, remote attacker to cause a reload of the affected system or to remotely execute code.

Security experts are seeing a spike in UDP traffic on one of the ports likely to be targeted in an attack.  The Cisco firewalls that have LAN-to-LAN or remote access VPN configured can be vulnerable, unless they are upgraded to the fixed software releases.

The following firewall models may be in danger:

  • Cisco ASA 5500 Series Adaptive Security Appliances
  • Cisco ASA 5500-X Series Next-Generation Firewalls

If you believe your Cisco ASA software may be vulnerable, contact TNT immediately to allow us to help you create an update plan. Senior Engineer and CCIE Vitaliy Greben has already been researching the issue. He’s learned some ASAs will require flash and memory upgrades to upgrade a software.

TNT has a New Small Business Phone System Option

Posted on: February 10th, 2016 by webadmin No Comments

Phone systems are the lifeblood of most businesses. But dealing with phone companies, in terms of both cost and customer service, can make anyone’s blood boil. Add to that the increasing demands for mobility, collaboration and Unified Communications, and many service providers are unable to keep up with their small business phone system needs.

The Network Team is pleased to announce a new Cloud-based communication service at a fraction of the cost of traditional phone service. We have partnered with Nextiva, the fastest growing communications provider in the US.

The Nextiva platform combines voice, video, email, conferencing and web presence for one low monthly rate, ideal for a small business phone system.

Bring Your Own Device and Bandwidth:

  • Keep your current IP-enabled phones or upgrade to new VoIP phones and get the coolest new features. Or leverage your PBX investment and add SIP trunking.
  • We’ll help assess your network to see if your bandwidth can support business VoIP and recommend options based on your needs.
  • Go mobile with the Nextiva App that acts just like your office phone and uses your smartphone or desktop to make voice or video calls, chat, and see who’s available – from anywhere.

The Nextiva solution includes the following:

  • Multi-Tiered Auto Attendants
  • User Friendly Web Interface
  • Presence on Multiple Devices
  • 100% U.S. Based Support
  • 4-digit Extension Dialing
  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • Unlimited Hunt Groups
  • Group Paging
  • Call Parking
  • Intercom
  • HD Voice
  • Push to Talk
  • Amazing Service®

TNT president Jeff Gaura made the choice to add Nextiva as a partner for two main reasons. “Nextiva provides a greater breadth in their offering than Microsoft’s best UC offer. That makes it a great option for a small business phone system. I was also impressed with the local support and people who can be called for questions or when issues arise.”

Learn more about Nextiva from the company itself in this video:

If you’re curious to learn more about Cloud Phone Systems, you can also download “Top Ten Reasons to Buy a Cloud Phone System.”

 

Post by: Jessica Diehl, Marketing Director