The Network Team is proud to introduce our newest IT Consultant, Susan Herberich.
Susan joined TNT in early April. She originally contacted president Jeff Gaura with interest in a Sales Assistant opening. However, upon meeting and interviewing her, Jeff and Strategic Engagement Manager Mike Wilson realized she was better suited to much more.
"Susan is highly energetic, whip smart, engaging, and genuinely trustworthy. That became apparent within minutes of meeting with her," said Gaura.
Susan is no stranger to sales. She has worked in Real Estate in multiple states. She graduated from Miami of Ohio with a BA in Marketing. After graduating, she worked in both PR/Marketing, and as a retail analyst.
"Susan's unique insights gained from her variety of careers, along with her outgoing personality and desire to learn new things will serve her, and our clients well," added Gaura.
Susan is eager to finish training and become immersed in the technology world as an IT consultant. Of working at TNT, she said, "IT is fascinating because it is always evolving. I was excited to join TNT because they are helping businesses keep their information safe. As a consumer I know that it is always on my mind whenever I am making purchases in person or online if my information will remain safe. I am really looking forward to providing amazing services and safety to our small business community."
Susan and her husband have two children. In her spare time, she enjoys riding horses, competing at the state and national level, hiking with her family and their dogs, and cheering her boys on in sports.
The Network Team just completed re-certification to maintain its status as a Premier Partner holding Cisco’s Advanced Collaboration Specialization.
Advanced Collaboration is one of the most difficult specializations for a partner to hold, as it requires that TNT have an active Systems Engineer, Field Engineer and Account Executive who have been trained and passed uniquely different certification exams. In addition, 4 individuals must hold roles and pass associated exams with regards to Cisco video, Virtualization, Webex and Contact Center technology.
TNT has been validated by Cisco as having the skills needed to design, install and maintain small phone systems, multi-site call centers, and everything in between. The Advanced Collaboration Specialization portfolio includes unified communications, conferencing, customer care, and collaboration endpoints.
TNT has been tackling the question, “what is the best way to manage and maintain users and their applications when there is limited time and money to train them?”
For those customers who intuitively understood that information stored on a devices that traveled is unsafe, we have marketed, installed and maintained multiply flavors of Citrix Products. Citrix, as a company, has grown to being more than middleware (software that acts as a bridge between an operating system or database and applications, especially on a network). However, their middleware solution still represents their flagship offering. With the ever increasing incidents of cyber crime and cyberattacks, Citrix represents the safest alternative to keeping both users and company assets safe from harm.
Citrix’s mainstream offerings, XenApp and Xendesktop, have been expensive both to install and keep licensed. Good news! Citrix now has a secure cloud offering, driven by a relatively easy to use web interface that takes a job that used to take days to perform into a single day event. Licensing is no longer perpetual, in that you don’t buy it and keep it. Instead, you pay a subscription fee and Citrix keeps all the background information and administrative programs up to date and safe, for you.
Best of all, it runs in Azure, meaning it is easy to integrate with Office 365, One Drive and any cloud storage platform that you are using.
TNT engineers were recently trained by a Citrix engineer, in a one-on-one experience, how to use and deploy to base cloud applications. They are ready to talk to you about helping you upgrade.
A secure cloud deployment is worth more than Gold these days. Citrix, combined with a fully managed security offering, represents a turn key solution that will keep auditors and compliance officers happy, at all times.
The Network Team (TNT) has promoted Project Manager Mike Wilson to the position of Strategic Engagement Manager. In his new role, Mike will build and maintain excellent customer relationships by leading the Sales and Engineering teams. Current Sales Manager Dan Whitt is moving into an Account Executive role so he can spend more time with his family and pursue his passion of serving others as a pastor.
“Dan has been my right hand since I became president. His wisdom and thoughtful use of words has been a commonality in our go to market strategy. He will be tough act to follow.”
With Dan’s career shift, and Mike’s unique skill set, TNT president Jeff Gaura realized the benefits of promoting Mike to lead the Sales and Engineering Departments.
“Mike brings an accountability to the position that will help us grow our business unlike anyone whom we could have brought on externally. Mike's knowledge of our customer base and vision regarding the direction of IT makes him a good fit to help present TNT's mission and values in our community. Mike is liked by all he meets and finds great joy in meeting new people.”
In his time at TNT, Mike has improved internal processes in the Engineering department, and was an instrumental part of the team that developed and is implementing TNT’s 3-year strategic plan.
Mike joined TNT in August of 2015. Before that, taught abused and neglected children for 7 years, and managed two retail stores as the General Manager of Sweet Frog Frozen Yogurt.
Mike has a Bachelor's degree in Religion and a Master's degree in Teaching from Liberty University. He also recently completed another Master's degree from North Carolina A&T University in Information Technology. He has a graduate certificate from East Carolina University in Cyber Security and has other industry certifications as well: Comptia Network+ & Security+, Cisco Certified Networking Associate certification in Routing and Switching and Cisco/Meraki CMNA in cloud networking technology. He is currently studying to become a Certified Information Security Auditor and hopes to pursue other information security certifications after that.